Refund policy

At Performance LAP, we strive to provide our customers with high-quality products at the best possible prices. To help us maintain competitive pricing while ensuring efficient inventory management, we have established the following return policy.

Please review the conditions below before initiating a return.

Return Window

Eligible items may be returned within 30 days of the delivery date.

All returns must meet the conditions outlined below to be eligible for a refund.

Condition of Returned Items

To be eligible for a standard return, items must:

• Be unused and uninstalled

• Be in their original packaging

• Be in resalable condition

• Include all original parts, accessories, documentation, and packaging, where applicable

Items that have been used, installed, modified, damaged, or otherwise cannot be resold may not be eligible for a refund.

Restocking Fee

Performance LAP strives to offer our customers the best prices possible. As a result, we maintain a strict return policy to help manage the costs associated with processing returns.

Returns made for reasons other than a product defect, non-conformity, or shipping error are subject to a 25% restocking fee, which will be deducted from the refund amount.

This fee covers costs associated with:

• Product inspection

• Repackaging

• Inventory processing

• Restocking

Important Exception

The 25% restocking fee does not apply to products that are defective, incorrectly shipped, not as described, or that do not conform to their intended use. These situations are covered by the applicable legal warranty of quality and fitness for purpose.

Need Help Finding the Right Part?

Before placing your order, we encourage you to contact our team of specialists if you are unsure which product or part is right for your application.

Our team is available to help you identify the appropriate part and reduce the risk of ordering an incorrect product.

Legal Warranty

All goods sold by Performance LAP are covered by the applicable legal warranty of quality and fitness for purpose under the Consumer Protection Act.

This legal warranty applies independently of any manufacturer's warranty and cannot be waived, excluded, or limited by this Return Policy.

Nothing in this Return Policy is intended to limit or restrict any rights or remedies provided to consumers under applicable law.

Return Process

To initiate a return, please follow these steps:

1. Contact Performance LAP

Before sending any item back, contact us by email at:

info@performancelap.ca

Please request a Return Merchandise Authorization (RMA) number and provide the relevant order information and reason for the return.

Do not send merchandise back without first obtaining an RMA number.

2. Ship the Item

Once your return has been authorized, ship the item back using a trackable shipping method.

For standard returns, return shipping is the customer's responsibility and expense.

For defective, incorrect, or non-conforming items, please refer to the section below regarding return shipping.

3. Inspection and Refund

Once the returned item has been received, Performance LAP will inspect it to ensure that it meets the applicable return conditions.

Approved refunds are processed within 10 business days of receiving and inspecting the returned item.

Refunds will be issued to the original payment method, less any applicable:

• 25% restocking fee

• Original shipping charges, where applicable

Non-Returnable Items

The following items are not eligible for standard returns:

• Special-order items

• Oils and fluids

• Electrical components

• Tires

This exclusion does not limit any rights or remedies available under applicable consumer protection legislation, including those relating to defective, non-conforming, or incorrectly supplied goods.

Defective, Incorrect, or Non-Conforming Items

If you receive an item that is defective, the wrong item was shipped, or the product does not conform to what was ordered or its intended use, please contact us within 10 days of the delivery date at:

info@performancelap.ca

In these circumstances:

• The 25% restocking fee does not apply.

• Performance LAP will cover the return shipping costs.

• You may be entitled to a repair, replacement, or refund, as applicable under the circumstances and applicable law.

Please do not return a defective, incorrect, or non-conforming item without first contacting our team and receiving instructions on how to proceed.

Questions About a Return?

If you are unsure whether an item qualifies for a return or need assistance determining the correct part before placing an order, please contact our team of specialists at:

info@performancelap.ca

We are here to help you find the right product for your application and provide assistance throughout the return process.