Shipping policy

At Performance LAP, we are committed to providing reliable and efficient delivery services across Canada. Please review the information below regarding delivery locations, estimated delivery times, shipping costs, and procedures for damaged or lost shipments.

Delivery Locations

Performance LAP ships orders across Canada, coast to coast.

Orders are shipped using trusted third-party carriers, including Purolator, UPS, FedEx, and freight carriers, as applicable to the items ordered and the destination.

The carrier and delivery method applicable to your order will be identified at checkout and included in your order confirmation.

Delivery Times

Delivery times are estimates only and are calculated from the date your order is shipped, not from the date the order is placed.

Estimated delivery time is 2–5 business days from the date of shipment, depending on the destination and shipping method.

Please note that actual delivery times may vary depending on:

• The shipping carrier's practices and operating schedules

• The delivery location

• The shipping method selected

• The items included in your order

• Circumstances beyond Performance LAP's control

Orders may also be delivered in multiple separate shipments, depending on product availability, warehouse location, or shipping requirements.

Friday Orders

Orders placed on Friday are shipped from the warehouse on the following Monday. Orders placed after the warehouse's regular operating hours may also be processed on the next business day.

Shipping Costs

Shipping costs are calculated at checkout based on factors including:

• Package weight

• Package dimensions

• Delivery destination

• Applicable shipping method

All applicable shipping costs and any additional charges or duties are disclosed before you complete your purchase.

Truck Freight Items

For items requiring truck freight delivery, please contact us before placing your order:

Email: info@performancelap.ca

Our team will provide you with the appropriate freight shipping information and costs.

Damaged or Lost Items

If your order arrives damaged or does not arrive, please contact Performance LAP within 10 business days of the delivery date or expected delivery date.

Once notified, Performance LAP will:

1. File a claim with the shipping carrier on your behalf.

2. Work with the carrier to investigate the issue.

3. Arrange a replacement or refund, as applicable.

You will not be required to resolve the claim directly with the carrier.

If your package arrives damaged, please retain all original packaging and shipping materials until the matter has been fully resolved. These materials may be required as part of the carrier's claims process.

Shipping Delays

Performance LAP works with reliable third-party carriers; however, transit times are estimates and may be affected by circumstances outside of our control.

If your order is delayed or you have concerns about its delivery status, please contact us at:

info@performancelap.ca

Our team will do our best to investigate the situation and help resolve the issue as quickly as possible.

Important Notice

By placing an order with Performance LAP, you acknowledge that estimated delivery times are not guaranteed and may vary depending on the carrier, destination, shipping method, product availability, and other circumstances beyond Performance LAP's control.

For any questions regarding delivery or shipping, please contact us at info@performancelap.ca.